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Technical Customer Service Support (m/f/x)

Location: Moosburg
Working Hours: Full-time employee


1,400 employees in 24 locations around the world with a fleet of 60,000+ circulating containers. Since ELA’s establishment in 1972, our business has continuously been expanding, we are specialists in mobile room solutions. Our family-run company based in Haren (Ems), Germany, is growing at a fast pace and we are actively looking for qualified and dedicated team players to join us locally, internationally and beyond.

We are currently looking for a Customer Service Representative (m/f/x) for technical support at our location in Moosburg. Do you have a knack for your trade, are you good with PCs and fancy a new challenge? We're looking for someone just like you.

You are a person with your own personal profile of qualifications, talents and desires. And we are not a company like any other. We offer exciting tasks, opportunities for further development and a relaxed, fun culture. Interested? Then we should get to know each other better.

Your Future Role

  • Advising customers on technical support
  • Planning the deployment of our customer service technicians and arranging appointments with the customer
  • Preparation of customer service assignments including material procurement
  • Processing complaints and answering technical questions about our containers
  • Administrative support for internal training management for training courses and instructions on the qualification of deployed personnel

     

What you bring to the Team

  • Successfully completed vocational training in the technical/trade sector, e.g. electronics technician, carpenter or HVAC plant mechanic (m/f/x)
  • Several years of assembly and construction site experience desirable, but not essential
  • Independent, committed, responsible and customer-orientated way of working
  • Good manners with a friendly, serious demeanour
  • Good communication skills and a transparent way of working
  • Several years of experience in customer service desirable
  • Experience with ERP systems is an advantage

  • Confident use of CRM systems and common Office applications 

What you can expect from us 

  • Once ELA, always ELA. When you join our company, we want you to be a key member of the team, which is why we’ll offer you a permanent contract. 
  • We organize an extensive onboarding program for you at our headquarters in Haren (Ems), so that you can get to know the entire company, our products, and our employees
  • Time for your family! We don’t work Saturdays or Sundays
  • With us, you’ll be working in a single-shift system 
  • We provide you with high-quality work clothing specific to your activities with us 
  • We offer you fresh fruit and beverages every day
  • We offer you a variety of health initiatives on a regular basis to help you keep healthy and fit
  • We offer you regular massage appointments with our in-house physiotherapist
  • We want you to be optimistic about the future, which is why we support you with our company retirement plans and capital-forming benefits for your financial security.  
  • Corporate benefits: attractive online shopping offers and discount codes from over 1,500 providers from all relevant areas of life
  • Our company fitness program: for just €30 a month, you can have access to thousands of gyms, swimming pools, and more throughout Germany, including unrestricted digital access

How You can apply

Please send your documents via our career website https://career.ela-container.com or via email career@ela-container.com including your CV, your essential certificates and qualifications, as well as a few lines about yourself and why we fit. We would then like to meet and have a personal conversation with you. We look forward to hear from you!


Any questions?
Contact us via email or WhatsApp/text message on +49 1511 9539616.

 
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